CoPilot Training Materials
Our training materials are designed to help you get the most out of ESPRITO CoPilot, our innovative smartphone app that aims to reduce the risk of clients leaving treatment prematurely.
Whether you’re using CoPilot on the web portal or the app, our training materials will help you make the most of this innovative tool and support patients on their journey to recovery.
And if you have any questions along the way, be sure to check out our FAQs section for helpful answers and tips. Thanks for choosing CoPilot!
Available Training Material
Web Portal Material
- Quick Reference Guide
- How to add a participant
- How to send messages to participants
- How to add a Research Assistant
Mobile App Material
- App Onboarding process
- How to install CoPilot in iPhone devices
- How to install CoPilot in Android devices
- QR codes to install the App
Additional questions
Web Portal Material
Adding a Research Assistant
Mobile App Material
FAQs for Participants
I mistakenly deleted the CoPilot app, what should I do?
You can reinstall the app by going to the app store or the Google Play Store and searching for the app using the search terms EPINET and CoPilot. Once found, download and install the mobile app on your device.
The app is not working, what should I do?
If the app is not working, try the following troubleshooting tips:
- Make sure that you have a stable internet connection.
- Check if there are any updates available for the app and install them.
- Clear the app’s cache and data by going to the app’s settings and selecting “Clear cache” and “Clear data.”
- Uninstall and reinstall the app.
How do I update the app?
Your treatment team will inform you once there is a new update. To update the app, go to the app store or the Google Play Store and check for any available updates for the app. If an update is available, select the “Update” button to install the latest version of the app.
How can I contact support or my treatment team if I have a problem with the app?
To get support for the app, you can get in touch with the treatment team via the “I need help button”. If the app is not working, you should contact your treatment team directly via phone or e-mail.
How can I withdraw my consent for the app?
To withdraw your consent for the app, you would need to contact the treatment team for assistance.
What if I withdraw consent and change my mind later?
If you want to withdraw consent you should connect with the study team and delete the mobile app. If you choose to come back to the study and sign the consent form the treatment team will provide you with instructions to start using the mobile app again. However, bear in mind that deleting the app may also delete any data associated with it so you may not find the app back in the state that you left it.
How can I delete my account and all associated data from the app?
To delete your account and all associated data from the app, get in touch with the treatment team before. Be aware that deleting your account will permanently erase all local information associated with it, and this action cannot be undone. Only local information will be deleted.
Can I use the app offline?
Yes you can use the app offline but some features will not work properly since they require an internet connection to function, while others may offer offline capabilities. Check the app’s settings or help section to see if it supports offline use.
Is my data secure?
The information provided in the app is available only to you. The data is transferred and stored securely using encryption and other security measures. The treatment team and study team only have access to usage data and items like your mood or work/school status. Content from e.g. Good Things are not shared.
What happens after the study is finished?
Once you finish the study, access to CoPilot will no longer be available after a period of three months. The study-related data will be retained in our database, and any media such as photos or audio will be stored locally on your device. Additionally, to protect your privacy, any personal identifiers, such as names or contact information, will be removed from the database. These measures are typically taken to ensure that the handling of data is in accordance with ethical guidelines and to protect your privacy and confidentiality. However, you can ask the treatment team about their specific data retention policies to fully understand how your data will be handled at the end of the study.
FAQs for Research Assistants
The participant mistakenly deleted the CoPilot app, what should they do?
You can reinstall the app by going to the App Store or the Google Play Store and searching for the app. Once you find it, download and install it on your device.
The app is not working, what should I do?
If the app is not working, try the following troubleshooting tips:
- Make sure there is a stable internet connection.
- Check if there are any updates available for the app and install them.
- Clear the app’s cache and data by going to the app’s settings and selecting “Clear cache” and “Clear data”.
- Uninstall and reinstall the app.
How should a participant update the app?
To update the app, ask the participant to go to the App Store or the Google Play Store and check for any available updates for the app. If an update is available, select the “Update” button to install the latest version of the app.
How can a participant contact support if they have a problem with the app?
To contact support for the app, ask the participant to get in touch with the treatment team via the “I need help button”.
What should I do if I can’t access a web portal?
If you are unable to access the web portal, there may be a few possible reasons. First, check your internet connection to make sure it is stable and working properly. Next, ensure that you have entered the correct web portal URL. If you are still unable to access the portal, try clearing your browser’s cache and cookies or try accessing the portal from a different browser or device. If none of these solutions works, you should contact the ESPRITO ONE team and start the troubleshooting process.
I forgot my password, how can I request a new password?
For now, you should contact the ESPRITO ONE team to recover your password. In the future will be a “forgot password” link on the login page.
I made a mistake while registering a participant, how can I modify or delete it?
You can contact the ESPRITO ONE team and they will remove it for you.
I found a mistake in the web portal, how can I report it?
If you encounter an error message on the web portal, the first step is to try refreshing the page or restarting your browser. If the error persists, you can contact the ESPRITO ONE team for further assistance. Be sure to provide as much information as possible about the error message, such as any error codes or messages displayed on the screen.
Is the participant data secure?
The information provided by the participant is available only to the participant. The data is transferred and stored securely using encryption and other security measures. The treatment team and study team only have access to usage data and items like your mood or work/school status. Content from e.g. Good Things are not shared. The study team only has access to anonymized data for the purpose of data analysis which is focused on usage, not on content.
What happens after the study is finished?
Once the study is finished, access to CoPilot will no longer be available after a period of three months. The study-related data will be retained in our database, and any media such as photos or audio will be stored locally on the participant’s device. Additionally, to protect their privacy, any personal identifiers, such as names or contact information, will be removed from the database. These measures are typically taken to ensure that the handling of data is in accordance with ethical guidelines and to protect the participant’s privacy and confidentiality.
Didn’t find your question?
Please contact us in case you have additional questions.
